Refund & Return Policy

We aim to ensure that every customer is satisfied with their purchase.

Due to the nature of fragrance products, we generally cannot accept returns for change of mind once a product has been opened or used.

If a product arrives damaged, defective or incorrect, customers should contact us within 48 hours of delivery, preferably with photographs and their order details.

We will assess the issue and arrange an appropriate remedy in accordance with the Consumer Protection Act and other applicable South African laws.

Refunds, replacements and returns will be handled according to the customer's statutory rights.